How Herb Kelleher’s notion turned SouthWest into an iconic company?

Herb Kelleher who was at the helm of SouthWest Airlines for many years , was considered a HERETIC for positioning the NOTION that it is the company’s responsibility to look after the EMPLOYEES FIRST. HAPPY EMPLOYEES would ensure HAPPY CUSTOMERS and they in turn would ensure HAPPY SHAREHOLDERS in that order. This notion reflected inContinue reading “How Herb Kelleher’s notion turned SouthWest into an iconic company?”

Great Leaders encourage”Healthy Scientific Debates”

Great organizations led by Level 5 leaders are ones that have a penchant for INTENSE DIALOGUE. These organizations DO NOT use these “heated discussions” as a gimmick to let people “HAVE THEIR SAY” so that they could “BUY IN” to a predetermined decision. The process that is rather adopted is one of a “HEATED SCIENTIFICContinue reading “Great Leaders encourage”Healthy Scientific Debates””

Why creating the “right climate” in a workplace is important?

Leadership is about creating a right climate where the TRUTH is HEARD and the BRUTAL FACTS are CONFRONTED. There is a huge difference between the opportunity to “HAVE ONE’s SAY” and the opportunity “TO BE HEARD”. The Level 5 leaders understand this important difference and CREATE A CULTURE where PEOPLE have a TREMENDOUS OPPORTUNITY toContinue reading “Why creating the “right climate” in a workplace is important?”

The pitfalls of being “Charismatic”

Great leaders know that a strong charismatic personality can become a LIABILITY rather than an ASSET. The strength of CHARISMA in personality can sow the seeds of PROBLEMS when people FILTER the BRUTAL FACTS from the CHARISMATIC leader. A great charismatic leader is mindful of this fact and overcomes this by being consciously attentive. ThinkContinue reading “The pitfalls of being “Charismatic””

Why having a “Vision” alone is not sufficient?

Iconic companies have been driven by a vision but that alone has never been sufficient. There is nothing wrong in pursuing a VISION for greatness.Where iconic companies like SouthWest , Apple , Costco stand out from their peers is that these companies have continually refined the path to greatness by being willing and flexible toContinue reading “Why having a “Vision” alone is not sufficient?”

Energy vs Charisma , which inspires?

Energy can excite but charisma truly inspires people. A highly energetic person through his power of speech can convince an audience for some time , excitement can give rise to “dopamine” flow but the impact can never be long lasting. Take the case of Steve Ballmer and his energetic speeches.They were good for the momentContinue reading “Energy vs Charisma , which inspires?”

What happens when someone who knows “WHY” and another who knows “HOW” unite?

Historically a significant number of great organizations have been founded by partners who were close to one another , one of whom knew “WHY” to do it and another who knew “HOW” to do it. Walt Disney(WHY) and Roy Disney(HOW) were brothers. BillĀ  Gates(WHY) and Paul Allen(HOW) of Microsoft went to high school together. HerbContinue reading “What happens when someone who knows “WHY” and another who knows “HOW” unite?”

Of Great Organizations whose “WHY” went fuzzy at some point of time

Great Organizations led by revolutionary infinite minded leaders always “Start With Why”. Their communication is not only consistent but gives a clear sense of meaning to the customers which converts them into “loyal” customers. Great examples are Sam Walton’s Walmart , Steve Jobs’s Apple , Bill Gates’s Microsoft , Michael Dell’s Dell as well asContinue reading “Of Great Organizations whose “WHY” went fuzzy at some point of time”