Tag: Her Kelleher
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What makes SouthWest Airlines so good at Succession Planning?
One of the main reasons SouthWest Airlines over the years has been so good at SUCCESSION planning is because its JUST CAUSE is so much deeply ingrained in its CULTURE and hence the CEO’s who have taken over from the co-founder Herb Kelleher have embodied the CAUSE. Adopted from Simon Sinek’s book Start With Why.
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Why just copying a business model will never work?
SouthWest Airlines copied their model from Pacific SouthWest Airlines , even copied their name but eventually carved a niche out for themselves. This is because Herb Kelleher was successfully able to communicate the WHY which translated into all the employee touchpoints with the customers.The consistency of messaging is the reason SouthWest has had customer loyalty…
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How Great Leaders look at “good fits” in an organization?
All great leaders have in COMMON is the unique ABILITY to find GOOD FITS to join their organizations. People WHO BELIEVE WHAT THEY BELIEVE. The ability to find such people makes it easier for them to provide GREAT SERVICE. SouthWest is a great example for the same. As Herb Keller famously said : “You do…
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How Herb Kelleher’s notion turned SouthWest into an iconic company?
Herb Kelleher who was at the helm of SouthWest Airlines for many years , was considered a HERETIC for positioning the NOTION that it is the company’s responsibility to look after the EMPLOYEES FIRST. HAPPY EMPLOYEES would ensure HAPPY CUSTOMERS and they in turn would ensure HAPPY SHAREHOLDERS in that order. This notion reflected in…