What is the Specialty of STARBUCKS LATTE method of Customer Service?

The Specialty of the Starbucks LATTE method is indeed a customer service masterclass.

Incorporated for new joiners this exploits the Habit Loop and ingrains the ideas in all the letters L, A, T, T & E in the minds of Starbucks associates for immaculate customer service.

Adopted from Charles Duhigg’s best seller The Power of Habit, the working of LATTE has been crisply summed up as follows –

L – Listen to customer, A – Acknowledge the complaint, T – Take action for complaint, T – Thank them and E – Explain why the problem occurred.

Starbucks LATTE Method

For a similar insight from The Power of Habit, please refer the below link –

https://viewpointsunplugged.com/what-is-chunking-in-habit-formation/

To know more about Charles Duhigg please visit this link:

https://en.wikipedia.org/wiki/Charles_Duhigg