Starbuck LATTE method for Customer Service
The Starbucks LATTE method, incorporated as part of the training program for new joiners, is indeed a customer service masterclass. It exploits the Habit Loop and ingrains the ideas in all the letters L, A, T, T & E in the minds of Starbucks associates for immaculate customer service.
Adopted from Charles Duhigg’s best seller The Power of Habit, the working of LATTE has been crisply summed up as follows –
Starbucks LATTE Method
For a similar insight from The Power of Habit, please refer the below link –