Starbucks LATTE method

What’s so special about STARBUCKS LATTE?

Starbuck LATTE method for Customer Service

The Starbucks LATTE method, incorporated as part of the training program for new joiners, is indeed a customer service masterclass. It exploits the Habit Loop and ingrains the ideas in all the letters L, A, T, T & E in the minds of Starbucks associates for immaculate customer service.

Adopted from Charles Duhigg’s best seller The Power of Habit, the working of LATTE has been crisply summed up as follows –

Starbucks LATTE Method

For a similar insight from The Power of Habit, please refer the below link –


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