The insight adopted from Daniel Pink’s best selling book When, enlightens us on what research has to say when we are presented with these two choices..
Our Plan to Elevate Positives gives 9 times more results than our plan to Eliminate Negatives.. Knowing this can help us craft a better customer service strategy wherein eliminating tail customers would be much more profitable thereby investing more energy towards loyal customers..
Come let us pile on motivation..
Leave a Reply