Adopted from the following insight shared by David Rock from his book Your Brain at Work is a masterclass on email writing skills.

1. Emails should contain as few words as possible.

2. Make it easy to see your central point at a glance, in one screen.

3. Never send an email that could emotionally affect another person unless it’s pure positive feedback.

4. Emotional issues must be discussed by phone; email should be used only to book a time for a call.

5. If you accidentally break rule number four, phone the person immediately, apologize, and discuss the issue by phone.

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