Great organizations led by Level 5 leaders are ones that have a penchant for INTENSE DIALOGUE.
These organizations DO NOT use these “heated discussions” as a gimmick to let people “HAVE THEIR SAY” so that they could “BUY IN” to a predetermined decision.
The process that is rather adopted is one of a “HEATED SCIENTIFIC DEBATE” wherein the people are engaged in SEARCH for the BEST ANSWERS.
Adopted from Jim Collins’s book Good to Great