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Service recovery is a hard task for a marketer , this is why

Adopted from the following great insight shared by Seth Godin from his book All Marketers Are Liars

“When we recognize the fraud for what it is, we feel incredibly stupid. Something more than our bank accounts is damaged—our egos are damaged. As a result, it’s almost impossible for the marketer to regain our trust.”

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One response to “Service recovery is a hard task for a marketer , this is why”

  1. Kumar Dipu Avatar

    Reblogged this on Dipu’s blog.

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